Refund policy
At Sydneyboutiques, we want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please review the information below.
Important Information
- Returns are accepted within 30 days of receiving your order.
- Refunds will be processed within 14 days after the returned item has been inspected and the return has been confirmed.
- No restocking fees will be charged.
- Customers are responsible for return shipping costs, unless the return is due to an incorrect, damaged, or defective item.
- Exchanges may be available, subject to product availability.
Order Cancellation
You may cancel your order provided that it has not yet been shipped.
To request a cancellation, please email support@sydneyboutiques.com and include your order number.
If your order has not yet been shipped, we will process the cancellation as soon as reasonably possible. If the order has already been shipped or is in transit, our standard Return & Refund Policy will apply.
How Can I Return or Exchange an Item?
You may request a return or exchange within 30 days of receiving your order.
Before sending an item back, please ensure that:
- The product has not been worn or washed;
- Original labels remain attached, where applicable;
- The item is in its original, unused condition;
- The original packaging is used, where possible.
You may try on an item to determine whether it fits. However, the product should not be worn for an extended period or used beyond what is reasonably necessary to assess its fit and condition.
If your item meets these requirements, please contact us at support@sydneyboutiques.com Our customer service team will provide you with the applicable return instructions and next steps.
Refund Procedure
Once we receive your returned package, the item will be inspected to verify that it meets our return requirements.
We recommend using a shipping service with tracking and keeping your proof of shipment until your return has been fully processed.
If the return complies with this Return & Refund Policy, you will receive a confirmation email, and your refund will be processed within 14 days of confirmation of the return.
Refunds will generally be issued to the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.
Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Right of Withdrawal
Your statutory consumer rights, including any applicable right of withdrawal, remain unaffected by this Return & Refund Policy.
Where applicable under federal, state, or other relevant consumer protection laws, you may have additional rights concerning returns, refunds, cancellations, defective products, or other purchases.
If you have questions about your applicable rights or our return procedures, please contact support@sydneyboutiques.com
Damaged, Defective, or Incorrect Item
If you receive a damaged or defective product, or if the item you receive does not match what you ordered—for example, an incorrect size or color—please contact our customer service team as soon as possible.
To help us resolve the issue, please provide:
- A photo or video showing the problem;
- Your order number;
- A brief description of the issue.
Please send this information to support@sydneyboutiques.com
If the issue is confirmed to be our responsibility, we may provide a replacement item at no additional cost or another appropriate resolution.
Company Information
Company Information
Company name: Arjot holdings pty ltd
ABN #: 29676 907 289
Shop Name: Sydneyboutiques
Business Address: 29 Sama Promenade, Truganina, Victoria 3029, Australia
Support email: support@sydneyboutiques.com
Customer Support:
support@sydneyboutiques.com
+61 410 086 072