Refund policy
At Sydneboutiques, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
How to Request a Return
To start a return, please contact our customer service team at support@sydneyboutiques.com within 30 days of receiving your order.
Please include your order number, which can be found in your order confirmation email or on the invoice provided with your purchase.
If your return request is approved, we will provide you with the return address and instructions on how and where to send your package.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Return Eligibility
To be eligible for a return, items must:
- Be unworn and unused
- Be unwashed
- Be in their original condition
- Have all original tags and liners attached
Items showing signs of use, wear, washing, damage, or alteration may be rejected.
For bundled or promotional orders, the complete bundle must generally be returned. Individual products from a bundle cannot be returned separately.
Return Shipping
Customers are responsible for the cost of return shipping, as well as any applicable customs duties, taxes, or fees associated with returning an item to our warehouse.
However, if you receive an item that is incorrect, defective, damaged, or a different color or variant from what you ordered, Sydeyboutiques will cover the return shipping costs.
Please contact our customer service team at support@sydneyboutiques.com within 30 days of delivery to report the issue.
Please note that delays caused by customs clearance are outside of our control and are not considered valid reasons for a return.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, color, or variant, please contact us immediately at support@sydneyboutiques.com
We will review the issue and work with you to provide an appropriate solution.
Exchanges
We currently do not process direct exchanges.
The fastest way to receive a different item is to return the original item in accordance with our return & refund policy. Once your return has been accepted and processed, you may place a new order for the item you would like.
Refunds
Once your returned package has been received, our team will inspect the item. The inspection and refund process will generally be completed within 2–4 business days of receiving your return.
Once your refund has been approved and processed, the funds should appear in your original payment account within approximately 3–5 business days, depending on your bank, credit card provider, or payment processor.
Total processing will take 14 days. Please note that your bank or payment provider may require additional processing time before the refund appears on your statement.
If more than 14 days have passed since your refund was approved and you have not received the funds, please contact us at support@sydneyboutiques.com for assistance.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer service team:
Sydneyboutiques is operated by Arjot holdings pty ltd, a company registered in the Australia.
Company name: Arjot holdings pty ltd
ABN #: 29676 907 289
Business Address: 29 Sama Promenade, Truganina, Victoria 3029, Australia
Customer Support:
Email: support@sydneyboutiques.com
Phone: +61 410 086 072