Shipping policy
At Sydneyboutiques, we are committed to providing reliable and efficient shipping to customers across the Australia. Our products are fulfilled through our international logistics network to keep costs low and offer free shipping on every order. Below you will find all the important information regarding order processing, shipping, delivery times, and tracking.
1. General Shipping Information
We currently ship orders throughout the Australia.
Available shipping methods, delivery times, and other shipping conditions may vary depending on your location and the size or weight of your order. All orders are dispatched from our central warehouse.
2. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
During busy periods, promotional campaigns, or seasonal sales, processing times may be slightly longer. If there are significant delays, we will provide you with an update.
3. Shipping Costs
Free Shipping – We offer free shipping on all orders shipped within the Australia, with no minimum purchase required.
4. Estimated Delivery Times
Once your order has been processed, the estimated delivery schedule is:
- Order Processing: 1–3 business days (Monday–Friday)
- Shipping Transit: 7–10 business days (Monday–Friday)
- Estimated Total Delivery: 8–13 business days
- Order Cutoff Time: 5:00 PM
- Timezone: (AEST-5:00)
Please note that these delivery times are estimates only. Actual delivery times may vary due to carrier delays, severe weather, public holidays, customs processing, or other circumstances beyond our control.
5. Shipping Restrictions
We do not currently ship to PO Box addresses, military addresses (APO/FPO/DPO), or certain restricted locations.
Certain products may also be subject to shipping restrictions based on AU regulations or carrier requirements.
6. Failed Deliveries and Returned Packages
If a delivery cannot be completed because of multiple failed delivery attempts, an incorrect or incomplete shipping address, or another delivery issue, the package may be returned to us.
If this occurs, we will contact you to arrange the next steps. Additional shipping costs may apply if a replacement shipment is required due to incorrect address information or an unsuccessful delivery.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team as soon as possible at support@sydneyboutiques.com
We will work with the relevant shipping carrier to investigate the issue and determine an appropriate resolution.
8. Order Tracking
Once your order has been shipped, you can check its delivery status through our Track Your Order page.
9. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at support@sydneyboutiques.com
Please note that cancellation requests may not be possible once an order has already been processed or shipped.
10. Shipping Policy Updates
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.
The most recent version of this policy will always be available on this page.
Last Updated: September 14, 2026
Contact
For questions regarding shipping or your order, please contact us at:
Sydneyboutiques is operated by Arjot holdings pty ltd, a company registered in the Australia.
Company name: Arjot holdings pty ltd
ABN #: 29676 907 289
Business Address: 29 Sama Promenade, Truganina, Victoria 3029, Australia
Customer Support:
Email: support@sydneyboutiques.com
Phone: +61 410 086 072